Privacy policy

RENOVA™

Automatic Car Cover

renovacover.com

PRIVACY POLICY

Last Updated: May 13, 2026

1. Introduction

Welcome to Renova™ (“we,” “us,” or “our”). We operate the website renovacover.com and sell our Renova™ Automatic Car Cover and related products worldwide.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have. By visiting our website or placing an order, you agree to the practices described here.

If you are located in the European Union or European Economic Area, this policy also serves as our GDPR disclosure. If you are located in California (USA), please also read Section 10.


2. Who We Are (Data Controller)

Renova™ is the data controller responsible for your personal data.


Contact details:

  • Website: renovacover.com
  • Email: support@renovacover.com
  • Platform: Shopify (Shopify Inc., 150 Elgin St., Ottawa, ON K2P 1L4, Canada)


For any privacy-related questions or requests, contact us at: privacy@renovacover.com


3. Information We Collect

3.1 Information You Provide Directly

  • Full name and shipping/billing address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by Shopify Payments, Stripe, or PayPal — we never store raw card numbers)
  • Order notes or messages you send to our support team


3.2 Information Collected Automatically

  • IP address and approximate geolocation
  • Browser type, operating system, and device type
  • Pages visited, time spent, referring URLs
  • Clicks, scrolls, and interaction data
  • Shopify session identifiers and cart contents


3.3 Information from Third Parties

  • Payment status and fraud signals from payment processors
  • Shipping and delivery status from logistics carriers (UPS, DHL, FedEx, etc.)
  • Advertising performance data from Meta (Facebook/Instagram) and Google
  • Review data you voluntarily submit through Judge.me or Loox


4. How We Use Your Information

We use your data for the following purposes, each based on a lawful legal basis under GDPR:


4.1 Fulfilling Your Order (Contractual Necessity)

  • Processing and confirming your purchase
  • Arranging shipping and delivery of your Renova™ cover
  • Sending order confirmation, shipping updates, and tracking information
  • Handling returns, exchanges, and warranty claims


4.2 Customer Support (Legitimate Interest / Contract)

  • Responding to your questions and support requests
  • Resolving disputes or issues with your order


4.3 Marketing Communications (Consent or Legitimate Interest)

  • Sending promotional emails about new products, discounts, and offers (only with your consent, or where permitted by law for existing customers)
  • Retargeting you with ads on Facebook, Instagram, and Google if you have visited our website
  • You can opt out of marketing emails at any time via the unsubscribe link in any email


4.4 Website Improvement & Analytics (Legitimate Interest)

  • Understanding how visitors use our website
  • A/B testing pages and features
  • Improving product pages, checkout flow, and user experience


4.5 Legal Compliance

  • Complying with applicable laws and regulations (tax, accounting, anti-fraud)
  • Responding to lawful requests from courts or government authorities


5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our store. These include:


5.1 Strictly Necessary Cookies

Required for the website to function. They enable shopping cart functionality, checkout, and session management. You cannot opt out of these.


5.2 Performance & Analytics Cookies

  • Google Analytics — tracks page visits, traffic sources, and user behavior (anonymized)
  • Shopify Analytics — tracks conversion funnels and sales data


5.3 Advertising & Targeting Cookies

  • Meta Pixel (Facebook/Instagram) — measures ad performance and enables retargeting
  • Google Ads Conversion Tracking — measures which ads lead to purchases
  • TikTok Pixel — measures ad performance on TikTok


5.4 Managing Your Cookie Preferences

You can control cookies through:

  • Your browser settings (delete or block all cookies)
  • The opt-out tools provided by Google: tools.google.com/dlpage/gaoptout
  • The Meta opt-out tool: facebook.com/settings?tab=ads

Please note that disabling certain cookies may affect website functionality.


6. Sharing Your Information

We do not sell your personal data to third parties. We share your data only with trusted service providers who help us operate our business, under strict data processing agreements:


6.1 Shopify

Our e-commerce platform. Shopify processes orders, payments, and stores customer data on our behalf. Shopify is certified PCI-DSS Level 1 compliant. Privacy policy: shopify.com/legal/privacy


6.2 Payment Processors

Shopify Payments (powered by Stripe), PayPal, and other payment gateways. These process your payment details securely. We never see or store your full card number.


6.3 Shipping & Logistics Carriers

We share your name and delivery address with shipping carriers (DHL, UPS, FedEx, national postal services) solely to deliver your order.


6.4 Email Marketing

We use Klaviyo or Shopify Email to send transactional and marketing emails. Your email address is shared with our email provider solely for this purpose.


6.5 Advertising Platforms

We share hashed email addresses and pixel event data (page views, add-to-cart, purchases) with Meta (Facebook/Instagram), Google, and TikTok for advertising optimization. This data is used to measure ad performance and show relevant ads to people with similar interests.


6.6 Reviews Platforms

If you leave a review, your review content and name may be published on our website through Judge.me or Loox.


6.7 Legal Disclosures

We may disclose your data if required by law, court order, or government authority.


7. International Data Transfers

We are based in the European Union. Our service providers (Shopify, Meta, Google, Klaviyo) are located in the United States and Canada. When we transfer personal data from the EU/EEA to these countries, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where applicable
  • Data Processing Agreements (DPAs) with all sub-processors


8. Data Retention

We retain your personal data only as long as necessary:


  • Order data (name, address, purchase history): 7 years (legal/tax requirement in most jurisdictions)
  • Email marketing data: until you unsubscribe or request deletion
  • Website analytics data: 26 months (Google Analytics default)
  • Support communications: 3 years
  • Cookies: as specified in Section 5


After the retention period, data is securely deleted or anonymized.


9. Your GDPR Rights (EU/EEA Residents)

If you are located in the European Union, European Economic Area, or United Kingdom, you have the following rights under GDPR:


  • Right to Access — Request a copy of all personal data we hold about you
  • Right to Rectification — Correct inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”) — Request deletion of your personal data, subject to legal retention requirements
  • Right to Restriction — Ask us to stop processing your data in certain circumstances
  • Right to Data Portability — Receive your data in a structured, machine-readable format
  • Right to Object — Object to processing based on legitimate interests, including for direct marketing
  • Right to Withdraw Consent — Withdraw consent for marketing at any time without affecting prior processing
  • Right to Lodge a Complaint — File a complaint with your national data protection authority (e.g., AEPD in Spain: aepd.es)


To exercise any of these rights, contact us at privacy@renovacover.com. We will respond within 30 days.


10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):


  • Right to Know — Know what personal information we collect, use, disclose, and sell
  • Right to Delete — Request deletion of your personal information
  • Right to Correct — Request correction of inaccurate personal information
  • Right to Opt-Out of Sale/Sharing — We do not sell personal information for monetary consideration. However, sharing data with Meta and Google for targeted advertising may constitute “sharing” under CPRA. You may opt out via our cookie settings or by contacting us
  • Right to Limit Use of Sensitive Personal Information — We do not collect sensitive personal information as defined by CPRA
  • Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights


To submit a CCPA request: email privacy@renovacover.com with subject line “CCPA Request.” We will respond within 45 days.


11. Children’s Privacy

Our website and products are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us at privacy@renovacover.com and we will delete it promptly.


12. Data Security

We take data security seriously and implement appropriate technical and organizational measures, including:

  • SSL/TLS encryption for all data transmitted between your browser and our website
  • PCI-DSS compliant payment processing through Shopify Payments and Stripe
  • Regular security updates and access controls
  • Limited employee access to customer data on a need-to-know basis


Despite these measures, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.


13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, review sites). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal data.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this page
  • Notify existing customers by email (for significant changes)
  • Display a notice on our website


Your continued use of our website after changes become effective constitutes acceptance of the updated policy.


15. Contact Us

For any privacy-related questions, requests, or complaints:

 

  • Support: support@renovacover.com
  • Website: renovacover.com


EU residents may also contact the Spanish Data Protection Authority (AEPD):

  • Website: aepd.es
  • Phone: +34 901 100 099


Renova™ Automatic Car Cover — renovacover.com — © 2026 All Rights Reserved