Refund policy

RENOVA™

Automatic Car Cover

renovacover.com

RETURN & REFUND POLICY

Last Updated: May 13, 2026

✓ 30-day return window from date of delivery

✓ Full refund to original payment method

✓ Free return shipping on defective or wrong items

✓ EU customers: 14-day statutory cooling-off period guaranteed

✓ 1-year warranty on manufacturing defects

⚠ Items must be unused and in original packaging to qualify

1. Our Commitment

At Renova™, we stand behind every product we sell. If your Renova™ Automatic Car Cover doesn’t meet your expectations for any reason, we will work with you to make it right. This policy explains exactly how returns, refunds, and exchanges work — in plain language, no fine print.

2. Return Window

You may return your Renova™ cover within 30 days of the delivery date, no questions asked.

Situation	Return Window
Change of mind	30 days from delivery
Item not as described	30 days from delivery
Defective or damaged item	30 days from delivery (or warranty claim within 1 year)
Wrong item received	30 days from delivery
EU statutory right (cooling-off)	14 days from delivery (guaranteed by law)

After 30 days, we are unable to accept returns unless the item is covered under our 1-year warranty (see Section 8).

3. Return Eligibility Requirements

To qualify for a return and refund, your item must meet ALL of the following conditions:

3.1 Eligible for Return — Item Must Be:

Returned within 30 days of delivery
Unused and in its original, unaltered condition
In the original packaging with all components included (cover, remote control, charging cable, anti-theft cables, instruction manual, box)
Free from damage caused by misuse, improper installation, or external impact

3.2 Not Eligible for Return — Items That Are:

Visibly used, worn, or showing signs of outdoor deployment
Missing original packaging, accessories, or components
Damaged due to improper use, accidents, or weather exposure after delivery
Modified or altered from their original condition
Returned after 30 days without a warranty claim

If you are unsure whether your item qualifies, email us at support@renovacover.com before initiating a return.

4. How to Start a Return

Follow these steps to initiate a return:

Step 1 — Contact us at support@renovacover.com with your order number and reason for return.
Step 2 — We will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
Step 3 — Pack the item securely in its original packaging. Write the RMA number clearly on the outside of the box.
Step 4 — Ship the item to the return address provided. Keep your tracking number as proof of shipment.
Step 5 — Once we receive and inspect the item (within 2–3 business days), your refund will be processed.

Do not send items back without an RMA number. Unauthorized returns may be refused or delayed.

5. Return Shipping Costs

Return Reason	Who Pays Return Shipping
Change of mind / buyer’s remorse	Customer
Item not as described	Renova™ (we provide prepaid label)
Defective or not working	Renova™ (we provide prepaid label)
Wrong item sent by us	Renova™ (we provide prepaid label)
Damaged during transit	Renova™ (file carrier claim + we replace)
EU 14-day cooling-off return	Customer (per EU Consumer Rights Directive Art. 14)

For change-of-mind returns, we recommend using a trackable shipping service. Renova™ is not responsible for items lost in transit during customer-paid returns.

6. Refunds

6.1 Refund Amount

Full purchase price of the item will be refunded
Original shipping fees are non-refundable for change-of-mind returns
Original shipping fees ARE refunded if the return is due to our error (wrong item, defective, damaged)
For EU customers exercising the 14-day cooling-off right: full item price + original standard shipping refunded

6.2 Refund Timeline

Step	Timeframe
We receive your return	Day 0
Inspection & approval	1–3 business days
Refund initiated to your payment method	Within 5 business days of approval
Funds appear in your account	3–5 additional business days (bank-dependent)
Total from receipt to funds in account	Typically 7–10 business days

6.3 Refund Method

Refunds are issued to the original payment method used at checkout:

Credit/debit card — refunded to the same card
PayPal — refunded to your PayPal balance
Shop Pay / Affirm / Klarna — refunded per their provider’s policy

We do not issue refunds via bank transfer, check, or gift card unless the original payment method is no longer available.

7. Exchanges

We accept exchanges within 30 days of delivery for:

A different size (if you ordered the wrong size for your vehicle)
A replacement unit (if you received a defective item and prefer a replacement over a refund)

To request an exchange, follow the same process as a return (Section 4) and indicate in your email that you would like an exchange. If the replacement item is of equal value, no additional charge applies. If there is a price difference, we will collect or refund the difference accordingly.

Exchanges are subject to product availability. If the requested item is out of stock, we will issue a full refund.

8. Defective, Damaged, or Wrong Items

8.1 Item Arrived Damaged (Transit Damage)

If your Renova™ cover arrives visibly damaged from shipping:

Take clear photos of the damaged packaging and product immediately upon receipt
Email support@renovacover.com within 48 hours of delivery with your order number and photos
We will arrange a free replacement shipment or full refund within 3 business days of receiving your report

8.2 Item is Defective or Not Working

If your Renova™ cover has a manufacturing defect (motor not working, remote not pairing, alarm malfunction, fabric tears under normal use):

Contact us at support@renovacover.com with your order number, description of the issue, and photos or video
We will troubleshoot the issue with you first (many issues can be resolved remotely)
If confirmed defective: we will send a free replacement or issue a full refund at your choice
We cover all return shipping costs for confirmed defective items

8.3 Wrong Item Received

If you received a different product than what you ordered:

Contact us within 7 days of delivery
We will arrange free return shipping and ship the correct item immediately (or refund if unavailable)

9. One-Year Limited Warranty

Every Renova™ Automatic Car Cover comes with a 1-year limited warranty from the date of delivery.

9.1 What Is Covered

Electrical and motor defects
Remote control failure (not caused by physical damage)
Alarm system malfunction
Structural or manufacturing defects in the fabric or frame
Anti-theft cable mechanism failure

9.2 What Is NOT Covered

Damage caused by improper installation or use not in accordance with instructions
Normal wear and tear from regular outdoor use
Damage from extreme weather events (flooding, hurricane-force winds above 50mph)
Physical damage from accidents, vandalism, or improper storage
Consumable components (batteries)
Cosmetic damage that does not affect functionality

9.3 How to Make a Warranty Claim

Email support@renovacover.com with:

Your order number and purchase date
Description of the defect
Photos or video demonstrating the issue

We will respond within 2 business days. Approved warranty claims will be fulfilled with a free replacement or full refund at our discretion.

10. EU Consumer Rights (European Union Customers)

If you are located in the European Union or European Economic Area, you have additional statutory rights under EU Directive 2011/83/EU (Consumer Rights Directive):

10.1 Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from your purchase within 14 days of receiving your item, without giving any reason. To exercise this right:

Notify us within 14 days of delivery by emailing support@renovacover.com with subject line: “Withdrawal Notice — Order #[your order number]”
Return the item within 14 days of your withdrawal notice
Item must be returned in its original condition and packaging

Upon receipt of your returned item, we will refund the full purchase price plus the cost of standard outbound shipping within 14 days. You are responsible for the direct cost of returning the item.

10.2 Statutory Guarantee (2 Years)

Under EU law, you are entitled to a 2-year statutory guarantee against items that do not conform to the contract. This is in addition to our 1-year commercial warranty. If your item develops a manufacturing defect within 2 years of purchase, you have the right to repair, replacement, price reduction, or refund.

10.3 Online Dispute Resolution

EU customers may also use the European Commission’s Online Dispute Resolution (ODR) platform:

ODR Platform: ec.europa.eu/consumers/odr

11. Contact Us

Our customer support team is here to help. We respond to all emails within 1–2 business days (Monday–Friday).

Contact Method	Details
Email (returns & refunds)	support@renovacover.com
Email (general inquiries)	support@renovacover.com
Website	renovacover.com
Response time	1–2 business days
Support hours	Monday–Friday, 9:00–18:00 CET

When contacting us, please include your order number to help us assist you faster.

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